Terms of service and refund policy

Last updated: 31 July 2026 · Governed by Thai law

These terms are an agreement between Jerroop (“we”) and the event organiser who opens an account and buys the service (“you”). Guests who scan a QR code to find their own photos need no account and pay nothing. What applies to them is in the privacy policy.

In short

You buy per event, not per month — one payment is one event credit.
Credits never expire; use them whenever your event happens.
Full refund within 7 days as long as the credit has not been used on an event.
Once a credit is attached to an event, the service has started and the sale is final.
You are responsible for the rights to the photos and for attendee consent under the PDPA.

1. What the service does

Jerroop finds event photos by face. You upload the photos from your event, we process the faces in them, and guests scan a QR code and take a selfie to find the photos they appear in — with no app to install.

The service is provided as it stands at the time you use it, and we may improve or change features. If a change materially reduces what you have already paid for, we will tell you in advance.

2. Organiser accounts

Accurate details — Give us contact details that actually work — that channel is how we reach you about your account, your payments, and any problem with the service.
Account security — You are responsible for keeping your password safe and for what happens under your account, including the users you add to your team.
Authority — If you open the account for an organisation, you confirm you may bind that organisation to these terms.

3. Purchases, prices, and event credits

Sold per event — One payment is one event credit. This is not a monthly subscription and nothing renews automatically.
Currency and tax — Prices are shown in Thai baht (THB). Any tax we are required to collect is shown before you pay.
Credits do not expire — A purchased credit stays on your account until you use it. We do not expire credits over time.
Attaching a credit — When you apply a credit to an event, it stays attached to that event permanently and cannot be moved to another one.
The pilot plan — The pilot plan is free within its stated quota. Nothing is charged, and you are under no obligation to buy afterwards.

4. Refund policy

The rule A full refund within 7 days of payment, as long as that credit has not been attached to an event.

Unused — A credit not yet attached to an event, still inside the 7-day window — refunded in full.
Used — Once a credit is attached to an event, the service has started: the quota opens, processing begins, and storage is reserved for you. That sale is final, even if you have not uploaded photos yet.
If our service fails — If our system is broken on your event day in a way that stops you using it, and we cannot fix it in time, we refund that event whether or not the credit was used.
Not covered — An event you cancel or postpone after using the credit, photos that did not turn out as your guests hoped, or search results you are unhappy with are not refund grounds — but talk to us first; we look at these case by case.

How to request one: Email billing@jerroop.com with your account email and the payment date. We reply within 5 business days. Refunds go back to the original payment method, and your bank or card issuer may take a further 5–10 business days.

5. Quotas and how long we keep data

Each plan has its own ceiling for photos, storage, and how long event photos are kept, as shown on the plans page at the time you buy.

Photo and storage ceilings — At the plan ceiling the service stops accepting new photos until you delete some or upgrade.
Event photos — Photos are deleted automatically when the event’s retention window ends (14 days after the event by default, 30 at most). Download anything you want to keep before then.
Guest selfies — The selfie used for a search is deleted automatically within 24 hours. We do not keep it for anything else.
After you close the account — We delete your events and photos on the normal deletion cycle, and cannot promise to recover them afterwards.

6. Your responsibilities towards guests

This is the most important section on the page. Under Thailand’s PDPA you are the data controller for the photos you upload, and we process them on your behalf.

Rights to the photos — You must hold the rights to what you upload, whether you took the photos or licensed them from your photographer.
Notice and consent — You must tell guests that photos are being taken and that face search is being used, and obtain the consent the law requires.
Deletion requests — If a guest asks you to delete a photo of them, you must do it. The tools to remove a single photo or a whole event are already in the product.
Liability — If a guest brings a claim because you did not do the three things above, that liability is yours, not ours.

The privacy policy explains what we collect and how long we keep it.

7. What you may not use this for

Finding or tracking people who were not at your event, or who do not know they were photographed.
Surveillance, monitoring, or identifying people outside the context of the event you are running.
Uploading unlawful photos, photos of children in any inappropriate context, or photos that infringe someone else’s rights.
Attacking the service, scraping it in bulk, or working around quotas and rate limits.
Reselling the service or running it under your own name without a written agreement with us.

If we find any of the above, we may suspend the account immediately without a refund, and may have to hand information to the authorities where the law requires it.

8. Availability

We run the service with monitoring, backups, and automated alerts, and we work to keep it up. We do not yet offer a numeric service level agreement.

Planned maintenance is scheduled outside event hours wherever we can. If you have a large event and want dedicated cover on the day, tell us in advance and we will arrange it case by case.

9. Limitation of liability

Our total liability for any claim relating to an event is limited to the fees you paid for that event.

We are not liable for indirect losses such as lost revenue, lost business, or reputational harm, nor for loss caused by photos you did not download before their retention window ended.

None of this limits liability where Thai law does not allow it to be limited.

10. Suspension and termination

You close the account — You may close it at any time. Unused credits still inside the refund window are refunded under section 4.
We suspend the account — We may suspend for prohibited use, unpaid invoices, or a legal order, and will tell you why unless the law prevents us.
What ending means — After termination the event search links stop working and the photos are deleted on the normal cycle.

11. Changes to these terms, and governing law

We may revise these terms, and we update the date at the top every time. If a revision materially affects your rights we will email you before it takes effect. Continuing to use the service after that means you accept the new version.

These terms are governed by Thai law, and the Thai courts have jurisdiction over any dispute.

12. Contact us

Billing and refunds: billing@jerroop.com
Personal data and deletion requests: privacy@jerroop.com

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